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For true value realisation, we recommend our customers to focus their efforts on a particular value scenario to ensure that the integrated processes work effectively and efficiently.   Once each value scenario works well, then the entire IT Value Chain can be integrated.

There is also an opportunity to introduce automation into each one of the Value Scenarios or the entire IT Value Chain by incorporating Continuous Delivery Pipelines and DevOps principles.

Quality Assurance has been identified as one of the key areas that has been identified to enable an increased velocity in the deployment of changes to ensure quick time to market.

Having a long term testing strategy (including, but beyond tool strategy) is therefore critical ensure a quality assurance / near zero defect in production approach.  The approach is even more complicated for SAP® landscapes as the understanding of the functional modules, end to end scenarios and integration points is of critical importance.

This area of the IT Service Delivery capability is also a key area for cost reduction by introducing light human touch and targeted automation of test scenarios.

Lastly, the right Test Manager and Testing team will ensure execution, incorporating change impact analysis and risk based testing to meet both the strategic and tactical objectives (based on usually tight deadlines).